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How do I get an eSIM on giffgaff?

Written by Henna Hussain

It’s pretty simple. If you’re already a giffgaff member, you can switch from your current SIM to a new eSIM by following these steps:

  1. Check if your phone works with eSIM

  2. Then, on the giffgaff app, head to Account > SIM > Replace my SIM > Switch to a new eSIM

  3. Follow the steps there and you'll be up and running with an eSIM in no time

When switching from a physical SIM or an existing eSIM to a new eSIM, here are a few handy tips to remember:

  • Check that you’re on the latest version of the giffgaff app

  • It can take up to 1 hour after activating your eSIM to get signal but can go up to 24 hours at busy times

  • You can only switch to an eSIM between 4:30am to 9:30pm

  • If you still don’t have signal after 1 hour, restart your phone or switch flight mode on and off again for a soft reset

  • Remember that your old SIM will stop working once you’ve switched, so it’s important to remove the old SIM card if it was physical, or delete the old eSIM from your device to avoid your phone system getting confused

If you’re new to giffgaff:

  1. Check if your phone works with eSIM

  2. Next, download the giffgaff app and register for an account or log in

  3. On the app dashboard, toggle to the eSIM option then go to Choose your plan

  4. After choosing and purchasing a plan, you’ll be able to get an eSIM on giffgaff

Here's a short video where you can learn more about installing an eSIM on giffgaff.

Remember, there are no differences in pricing between a plan on a physical SIM and a plan on an eSIM.

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